Some of the questions we receive from our customers are answered below. If you have other questions or would like more information about medication we feature, please contact us by e-mail:
How Do I Place An Order?
What Happens Once I Submit My Order?
How Do I Track My Shipment?
When Is My order Reviewed by the Doctor?
Why Does Fed Ex Say My Order Isn't In Their System?
Can I Telephone An Order In?
Can I Order Medications Without Seeing A Doctor?
What happens during the physician's review or consultation?
What Are Your Privacy Policies, What Is HIPAA and Are You HIPAA Compliant?
What Are Your Security Policies?
How Does An Online Consultation Work?
Is This Legal?
What Prescription Medications Do You Dispense?
What Shipping Methods are Available?
Do You Ship Orders Every Day?
Can I Return My Medication For A Refund?
How Do I Place An Order?
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When you click an Order link, you will be taken to our secure server where you will set up your account. You will answer an online questionnaire to provide information relevant to your medical condition. Once you complete the questionnaire, you will see a confirmation page to review your answers for accuracy. At this point, you will submit your order for processing.
In case physician needs to communicate with you to process your medication request, please ensure that you give us an accurate daytime and nighttime telephone numbers as well as email address.
What Happens Once I Submit My Order?
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A US licensed physician will review the information you have submitted and either approve or decline your request.
If approved, the physician will write the prescription and send it to the pharmacy where it will be filled and shipped to you. Your prescription will include information explaining the usage, dose, and precautionary information for your medication. You will also receive contact information for the pharmacist in case you have any questions after you receive your medication.
After placing your order you will be able to track it's process in real-time by logging into the help desk. When your order ships, the FedEx tracking number will be e-mailed to you so you may track its progress through the FedEx system.
How Do I Track My Shipment?
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You can track the progress of your order directly through you account or with FedEx.com. Your tracking number will be e-mailed to you as soon as your prescription is filled.
When Is My Order Reviewed by the Doctor?
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Generally, all orders are reviewed no later then 3:00pm EST by our physician. Any Order that comes in after 3:00pm EST will be reviewed the next day.
Why Does Fed Ex Say My Order Isn't In Their System?
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Your tracking number will be e-mailed to you as soon as your prescription is filled which is usually around 5:00pm EST. Your tracking number will not be Viewable in the Fed Ex System until Fed EX SCANS ORDERs INTO THEIR SYSTEM. Which is usually after 8:00pm EST.
Can I Order Medications Online?
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In most cases, Yes. We encourage you to get your regular doctor visits and examinations. However, in some instances, in lieu of a physical exam in a physician's office, the patient can complete an online questionnaire and communicate with one of our US licensed physicians using our secure online communication system. This process will never completely replace traditional medicine, but under certain circumstances, it does provide patients the ability to receive treatment for a number of conditions that may not require an additional physical exam. For example: If you have recently had an in-office exam with a physician, in many cases you do not need to see another physical to receive a prescription for the medication you need. You can simply ask for your medical history to be reviewed by one of our US licensed physicians. A thorough review of your medical history is often sufficient for one of our doctors to be able to approve and write the prescription. If the prescribing physician who is reviewing your questionnaire has a question about anything, a customer care specialist will contact you before determining whether or not to approve the prescription.
What happens during the physician's review or consultation?
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In this process, you will be asked to complete a questionnaire detailing your medical history and any current conditions or medications that you maybe taking. These are the same type of questions your physician would ask you if you were making an in-office visit.
You may be contacted by the physician who reviews your medical history or by the pharmacist filling your prescription if they need further details prior to approving your request for medication.
What Are Your Privacy Policies, What Is HIPAA and Are You HIPAA Compliant?
HIPPA are national standards to protect the privacy of personal health information. Yes we are HIPAA compliant.
What Are Your Security Policies?
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Our on-line ordering system uses the latest in Secure Encryption Technology. All personal and credit card information is submitted with the highest level of security and precautions. Our system also has safeguards in place to protect against credit card fraud. Individuals attempting the fraudulent use of a credit card will be reported.
How Does An Online Consultation Work?
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Online consultations are a new concept in health care that utilizes the Internet to improve patient access to physician care. The patient does not receive a traditional physical exam by the physician, but rather completes an online questionnaire and communicates with the physician using our secure online communication tool. Although online consultations will never take the place of traditional medicine, they do provide a means for patients to receive treatment for a limited number of conditions that, in certain circumstances, may not require a physical exam.
Is This Legal?
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In developing this new Internet medium for the delivery of health care services, our organization is committed to meeting and exceeding current regulations. patientcarelink.com only utilizes licensed US physicians that practice in the US. Our pharmacies are licensed to ship medication to all 50 states and employ licensed US pharmacists to provide you with the highest standards of pharmaceutical care. All medication is obtained from legitimate pharmaceutical wholesalers, so you rest assured you are receiving the same medication as you would at your neighborhood pharmacy.
